We have discovered that we have a potential defect as it relates to the film lining of the Humidipak packettes. Our testing has discovered that there is a possible risk that minor spotting of the Humidipak solution may become visible on the packette over time. This possible defect in the film lining is applicable to all Planet Waves Humidipak 2-way Humidity Control System products for fretted and bowed instruments.
The affected models are:
PW-HPK-01 / PW-HPK-02 / PW-HPRP-01 / PW-HPRP-01H
If you have any of the noted items or any unopened foil packettes, please return each item.
Note - Humidipak products offered under the name of Rico Reed Vitalizer are NOT affected by this situation.
To list the Humidipak products you are returning and receive a return authorization number (RA #), click the button below.
Or you may fax this information to (800) 632-3274 or (631) 439-3333. In your reply, please provide the following:
- Name
- Email Address
- Preferred Phone #
- Mailing Address
- Items & Qty returned
- Place me on the list for exact Humidipak product replacement — Yes/No
- I would like to choose other products of equal value — Yes/No
Upon receipt of this information, D'Addario will issue a Return Authorization and shipping instructions.
We apologize in advance for any inconviences this recall causes. We are diligently working on a permanent solution and as soon as one is identified, we will be in direct contact with you. As always, thank you for your ongoing support of D'Addario & Company. We greatly appreciate your business.
D'Addario Consumer Customer Service
Why are Humidipak products being recalled?
We have identified a potential manufacturer's defect that may result in spotting of some packets.
How do I return my products?
Click here to complete the RA# request form. You will be given options on how you'd like to handle your replacement products.
If my packets show signs of spotting, is the material harmful?
According to the specification provided by Federal, State and International regulations, the solution it is not hazardous, however, due to the alkalinity of the material it can cause irritation to skin and eyes and may be harmful if swallowed.
What should I do if get the material on my skin or clothes?
Immediately flush affected area with plenty of water for at least 5 minutes. Remove affected clothing or shoes and wash before reuse.
Will the solution damage my instrument's finish?
Wood finished with lacquer or urethane is protected. Simply wipe the solution off of the wood with a dry cloth and clean spot with guitar polish to remove any residue. If your instrument has a spirit or oil-based finish (such as violin family), our tests we have found that the gel material inside the packette can leave marks on the finish. However, any such marks can be touched up by a qualified repair person.
Consumer Return Form | FAQs | Where do I find my model number?